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Cancellation and Refund Policy

Cancellation and Refund Policy for GROUP SESSIONS (including Programs & Wild Card Sessions): Please provide 24-hours’ notice of cancellation for your group session.  Late cancellations will be charged the full session amount. 

Cancellation and Refund Policy for ONE-ON-ONE SESSIONS:  Please provide 24-hours’ notice of cancellation for your one-on-one session.  Late cancellations will be charged the full session amount. 

Exceptions for Group Sessions (including Programs and Wild Card Sessions), and One-on-One Sessions may be made on a case by case basis by contacting Anne at


Privacy Policy

We use Jane's clinic management platform to collect personal information from our clients and create client records. These records may include your name, address, billing information, charts, appointment history and other client data (“Client Data”). This information is sometimes referred to as “personal information”, “protected health information”, “data concerning health” or “sensitive data”. If you are a client, Client Data is collected from you when you visit book a service with us and when you set up an account through our online booking website.

You have certain rights with respect to your Client Data, which may include knowing what information we have about you, correcting any inaccurate Client Data, obtaining a record of your Client Data and, in certain circumstances, deleting or removing your Client Data. Please note that we have strict legal and regulatory obligations around Client Data and may not always be permitted to delete or remove Client Data.

If you have any questions about your Client Data or wish to exercise any or your client rights, please contact us.

We do not sell or distribute personal information to third parties for their own commercial or marketing purposes. We will only share personal information we collect in the following circumstances:

Suppliers and Service Providers. In order to operate our business and provide the services to you, we may need to share a limited amount of personal information, including Client Data, with our third-party suppliers and service providers. Before sharing personal information, we ensure that the third parties receiving the personal information have provided appropriate safeguards, and that privacy rights are protected and preserved. Some of the areas where we use third-party suppliers and service providers include:

  • Our data centers where all platform data is stored

  • Customer support services to help us collect feedback and manage our support services

  • Communication services to send out email and SMS notices or reminders

  • Payment processors

Compliance with Laws. We may disclose personal information to a third party if we are required to do so by applicable law, government request, court order or regulatory body. We may also be required to disclose personal information to enforce our legal rights, to enforce security requirements, or to respond to an emergency which we believe, in good faith, requires us to disclose personal information. In such instances, if permissible, we will make every reasonable effort to give you as much notice as possible regarding the disclosure of your personal information, what information was disclosed and why. We will not disclose Client Data unless legally required to do so.

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